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 Service Philosophy
At DinTaiFung, we put the customer’s needs first. This is both what we aim to deliver and strive to achieve. Our highest expression of our service philosophy is to meet customers’ expectations before they have even voiced them.
Quality Philosophy
At DinTaiFung, we expect the highest standards in our production process. Everything from the selection of the raw materials, the processing of ingredients, the flavoring and cooking as well as table service must meet the strict standards that we set for ourselves or they won’t be delivered to the customer’s table. We are constantly seeking new improvements. Every step of the process must be quantified, all production methods standardized, our service friendliness personified, the management systemized, our techniques modernized and all personnel properly trained and educated. Only then can we maintain the superb quality of our product and this is what DinTaiFung’s quality philosophy means.
Gourmet Philosophy
The insistence on gourmet cuisine is part of our responsibility to customers. What customers want is to satisfy their palate and if this isn’t satisfied, no matter how cheap the prices may be the food will not be worth eating. At DinTaiFung, we have insisted on remaining true to the original taste. When customers visit us again, they can enjoy that taste again and be satisfied once more. Hygiene is another important factor. At DinTaiFung, we not only want our customers to enjoy delicious food but also take hygiene seriously. The inside and outside of the kitchen and restaurant are regularly cleaned and sterilized. Strict standards are also enforced for our ingredients ensuring that nothing past its due-by date or of dubious origins make it into our inventory. The freshness and cleanliness of products at DinTaiFung is something that every customer can taste.
Business Philosophy
When Bingyi Yang, the founder of DinTaiFung, passed the reins to his son Jihwa Yang, total quality management and improved service became the watchword at DinTaiFung. What had been a small eatery was transformed through corporate management to meet international hospitality standards. This not only served to make Chinese cuisine famous but also made DinTaiFung a world famous brand. At DinTaiFung our dedication to our products far exceeds our interest in profit margins. To us, our customers’ expectations will always take priority over profits.
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